Specializing in the Repair of Audio Electronics
Shipping, Warranty, and Payment Information
When shipping equipment for repair use this address.
1829 Plumb Branch Road
Knoxville, TN 37932-2040
If you have questions on your repair
feel free to call me at :
(865) 691-2446, 10AM to 10PM EST
Please enclose a note with your Name,
Address, and Phone Number.
Any package without this information will be set aside till I get information.
An Email is also sufficient if the box is well identified so that I can
associate the Email with the box. I do not normally open a box
until it comes up for it's turn on the workbench, this can be over
30 days depending upon backlog.
A phone call at the time of shipping is normally not sufficient to
take place of a note, as I get lots of phone calls and may forget yours.
Never leave a McIntosh in itís wood case when shipping,
do remove Itís knobs to protect the glass !!
If not using the original double box, pack well with lots of
Bubble pack; try for at least 4 inches all sides
And double box if possible.
(do NOT use foam peanuts for any inner packing).
Please insure for replacement value and let me how much
this value is, I don't want to under insure when I return it.
If you are unsure of your packing ability you can purchase a
McIntosh double shipping carton from the parts department at
McIntosh (800-538-6576) .
If a unit is received with insufficient packing
I will repack it
to ensure a safe trip home. If I do perform a repack a modest
amount will be added to your invoice.
If I have an Email address I will send a
tracking number and total
amount of the invoice when ready for return shipment.
Normally your invoice will be with the equipment when it is returned,
Payment is appreciated when you receive your equipment.
For units to be shipped to a non U.S. address payment will be
required and cleared before shipping.
Major repairs and restorations may require a deposit.
New Customers without an established payment
equipment can NOT be shipped until payment has been received
and cleared. Equipment not paid for within 30 days of notification
will be treated as abandoned.
Personal check, money order, or bank check, will be fine.
PayPal to email@example.com is acceptable.
DeWick Repairs normally warrants Labor and
Materials on a repair or
update for a period of 30 days from date of receipt, unless otherwise noted.
Vacuum tubes, shipping damage, and equipment that has been abused are not covered
Return to DeWick Repairs
Page by Terry DeWick
Last update: May 12, 2013